Returns & Exchanges
At Ninjutso, we stand by the quality of our high-performance gaming gear and offer a 30-day return window for items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for replacements or refunds.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.
Package Your Gear
Ensure the product is placed in its original packaging including all cables, extra skates, and documentation to qualify for a full refund.
Ship to Ninjutso
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing